At Camden Voyage, we want every customer to be satisfied with their purchase. This Returns & Refund Policy explains how we handle returns, exchanges, and refunds for orders placed through our website. By purchasing from Camden Voyage, you agree to the terms outlined below.
Returns
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Customers may request a return if the product received is defective, damaged, or incorrect.
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To initiate a return, please contact us at [email protected] within 7 days of receiving your order.
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Returned items must be unused, in their original packaging, and accompanied by proof of purchase.
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Camden Voyage reserves the right to refuse returns that do not meet these conditions.
Exchanges
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If you receive a defective, damaged, or incorrect product, we may offer an exchange for the same item or a similar product of equal value.
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Exchanges are subject to product availability.
Refunds
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Camden Voyage operates on a cash-on-delivery basis.
Non-Returnable Items
Certain items may not be eligible for return or refund, including:
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Products damaged due to misuse or negligence by the customer.
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Items not in their original packaging or condition.
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Products reported for return beyond the 7-day window.
Shipping Costs
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Customers are responsible for the shipping costs of returning items unless the return is due to our error (defective, damaged, or incorrect item sent).
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In such cases, Camden Voyage will cover the return shipping cost.
Process for Returns
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Contact us at [email protected] within 7 days of delivery.
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Provide your order number, details of the issue, and photos (if applicable).
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Our team will review your request and provide return instructions.
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Once the returned item is received and inspected, we will notify you of approval or rejection of the return.
Contact Us
If you have any questions regarding our Returns & Refund Policy, please contact us at:
Email: [email protected]